How can I be sure that I will receive the right ashes back?

Written By

Lewis Cook

With a wealth of experience and knoweledge from across all aspects of the funeral industry, Lewis Cook answers some of the most frequestly asked questions posed to him and the rest of our team. If you have a question you would like to ask you can contact us here, send us a tweet @_ivanfisher or call us direct.

What happens ‘behind the scenes’ has always been shrouded in mystery and as a result of this, many falsehoods and rumours have circulated about how things work at a crematorium.

Please be assured that the ashes you receive back are always the entire ashes of your loved one. Every crematorium adheres to a strict code of conduct as established by the Federation of Cremation and Burial Authorities.  Each coffin is cremated separately from others in an individual cremation chamber. The identification process of each coffin and subsequent cremated remains is extremely strict and once they have been returned to us by the crematorium, there are no less than 2 labels and a printed certificate which identify the name of the deceased.

We are not affiliated with any crematorium and as such, our team would soon report any suspected breach of this code immediately.

Once the ashes are in our care, we log which of our offices they have been taken to on our computer system. When someone attends to collect someone’s ashes from us, we check the labels and certificates and note when they collected from us and by whom.

The main thing to remember is that there is absolutely no reason why anyone’s ashes would be swapped or mixed with anyone else’s ashes. The staff at all of our local crematoria are diligent and respectful and in both our professional and personal opinion, you can be assured that the procedures are exactly as you would expect them to be.


As funeral directors, we are regulary asked lots of questions about our profession. We are very happy to answer any questions you might have and no matter how strange they may seem, it’s very likely that we’ve been asked it before! Fill in the form below with your question and one of our team will get back to you as soon as possible.

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